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Tuesday, 18 September 2012

Welcome with Warmth

My daughter called me to check when i was returning from Mumbai and asked me to get something.
I said for a change, Srinidhi you get me something.

I received the most touching welcome filled with warmth

She designed and prepared a hand-made bouquet with flowers and leaves plucked from our apartment garden.

What a warm way to welcome !!


Wednesday, 29 August 2012

think customer act local continuation

In continuation of my earlier post - Think Customer Act Local, came across an initiative taken by Insurance Regulator of India - IRDA for Consumer Awareness - (http://www.policyholder.gov.in)

As part of this initiative, IRDA has developed a Life Insurance Handbook which is available in 11 languages in addition to English and Hindi. (http://www.policyholder.gov.in/Life_Handbook.aspx#)

Kudos to the Regulator for the initiative to go vernacular which should be an instigation to the Insurance Companies to go local

PP Room

Recently, I came across two interesting articles on the same day

a. one related to Posters in Washroom (Brands Add a New P to Their Marketing Mix- ET 24th August 2012)

b. Bio Digesters technology developed by DRDO (Finally, a decent toilet - BL - 24th August 2012)

Today, everybody wants to be competitive and desires to be ahead of others in all walks of life.  Majority of population is moving on with this kind of mind set is what I could read based on my interactions with cross section of people.

One place devoid of competition, mad rush is the Rest Room - an area where universally people are at peace and arent in a hurry to catch up with the next activity - a PP (peaceful private) room what i would call.

Corporates are drawing plans to grab customers mind share or attention at the 'PP room' now.  So we need to wait and watch whether PP room would remain so or we need to identify a new room to be peaceful.

It was also heartening to read investments and developments from research organisations( like DRDO )to come up with Bio digesters which are now operational in eight long distance trains operated by Indian Railways.

Like a 100% literacy rate is a matter of pride, Lakshwadeep is attempting to become first island/UT to adopt a sewage disposal system based on biological treatment of human waste.

Need of the hour is active persuasion of corporates to invest for innovative solutions for a very important need of human beings across the world. 


A few interesting facts emanated from the articles are shared below
  • International surveys have shown that women spend an average of 105 seconds and men 55 seconds in the washroom
  • Multiplex Theatres are partnering with firms like Zapak,Whisper and Piramal iSure for loo ads
  • 2012-13 Railway Budget, 10,000 bio toilets based on the DRDO bio digester technology would be installed
  • the first patent for a flushing water closet was issued to Alexander Cummings in 1775
  • The winner of the $100,000 prize out of 28 designs for Closet Designs was from the California Institute of Technology which designed a toilet based on solar power, generating hydrogen and electricity as well. The Gates Foundation has committed $370 million to its future toilet initiative and hopes to field-test the prototypes within three years 

Tuesday, 7 August 2012

Think Customer Act Local

While going the article "India's next generation of leaders need the right software and hardware: Harish Manwani, HUL" in ET - Corporate Dossier 3rd August 2012 came across a comment from Harish - "There is a popular saying that goes: think global, act local. That's rubbish. There is no such thing as a global company. Always, always think local. When I come to Gujarat, I put the power of this $60 billion enterprise to work for the Gujarati consumer. How else can you be successful?"

Immediately my thoughts went to the way Insurance companies are operating in India.  Majority of the companies have their contract documents in English.  How can Aaam Adami (common man) understand in the first place the complex terminology of insurance - exclusions, riders and what'nt  and icing on the cake - its not in vernacular.

Acknowledge that insurance companies are taking steps to service in vernacular - IVRS in local languages, premium notices etc. These are communications sent to the customer post the sale.

There is immediate need to send the first communication (i.e., policy documents - basis for contract) also be sent in vernacular.